TEXT MESSAGING POLICY

Graceful Serenity Counseling offers text messaging as a convenience-only communication option for clients and prospective clients. The purpose of text messaging is to support scheduling, reminders, and basic administrative communication.

How We Use Text Messaging

Text messages from Graceful Serenity Counseling may include:

• Appointment reminders and confirmations

• Scheduling or rescheduling requests

• Telehealth or in-office appointment logistics

• Follow-up regarding consultations or intake steps

• General practice-related updates

Text messaging is not used for therapy, clinical discussions, emergencies, or the exchange of sensitive personal or health information.

MOBILE OPT-IN DATA WILL NOT BE SHARED

Your mobile phone number and SMS opt-in information will NOT be shared with third parties. Graceful Serenity Counseling does not and will not share your mobile opt-in data with other companies.

Data Sharing and Third-Party Disclosure

We Do Not Share Your Mobile Phone Number

Graceful Serenity Counseling does not sell, rent, trade, or share your mobile phone number or text message opt-in information with any third parties for their marketing purposes. Your phone number is used exclusively for the purposes you consented to when opting in to our text message service.

No Data Sharing with Other Companies

When you opt in to receive text messages from Graceful Serenity Counseling, your contact information and consent status remain confidential and are not shared with, sold to, or disclosed to other companies, marketers, or third-party organizations. Mobile opt-in will not be shared with any third parties.

Limited Third-Party Service Providers

We use HIPAA-compliant third-party text messaging platforms (such as RingCentral) solely to facilitate the delivery of appointment reminders and updates to you. These service providers:

• Are bound by contractual agreements (Business Associate Agreements) to protect your information

• Are prohibited from using your information for any purpose other than providing text messaging services to our practice

• Do not have permission to share your data with any other parties

• Must comply with all HIPAA privacy and security requirements

Your Rights

You have the right to:

• Opt out of text messages at any time by replying STOP

• Request confirmation that we do not share your mobile information with third parties

• Contact us with questions about our data practices at admin@gracefulserenity.org or 404-800-5255

Commitment to Privacy

Graceful Serenity Counseling is committed to protecting your privacy. We will never share your mobile opt-in information with other companies for marketing, promotional, or any other commercial purposes. Mobile opt-in will not be shared and is used exclusively for communication from Graceful Serenity Counseling. Your trust is important to us, and we take our responsibility to protect your personal information seriously.

Consent to Receive Text Messages

By providing your mobile phone number and opting in, you consent to receive text messages from Graceful Serenity Counseling for the purposes listed above. Message frequency may vary based on your interaction with the practice.

Standard message and data rates may apply depending on your mobile carrier.

Opt-Out Policy

You may opt out of receiving text messages at any time by replying STOP to any message. Once you opt out, you will no longer receive text communications unless you re-enroll.

Privacy and HIPAA Considerations

Graceful Serenity Counseling takes client privacy seriously. Text messaging is not a secure form of communication. Clients are encouraged not to share confidential, clinical, or sensitive information via text message.

For matters involving clinical care, emergencies, or urgent concerns, please contact the office directly or use appropriate emergency services.

Contact Information

If you have questions about our text messaging policy or prefer alternative methods of communication, please contact:

Graceful Serenity Counseling Phone: 404-800-5255 Email: admin@gracefulserenity.org

Last updated: February 13, 2026